What is NewEraCap.ph?

NewEraCap.ph is the official online store of New Era Caps in the Philippines and is operated by Authentic Caps Distribution, Inc. who holds the exclusive distribution of New Era Caps in the country.
Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe. With over 500 licenses in its portfolio, New Era is the brand of choice in the worlds of sport, fashion, music and entertainment. The Company is headquartered in Buffalo, N.Y., and its products are sold in more than 80 countries. For more information about New Era, visit neweracap.ph. You can also follow our social media channels @neweracapph

What type of products does NewEraCap.ph have?

Snapback, Fitted, Stretch, Adjustable caps for Men, Women and Kids. We also have cap accessories, storage, carriers and cap care products.

Do I need to register to purchase from NeweraCap.ph?

We highly suggest all customers and VIPs to sign up with an online NewEraCap.ph accoun to keep track of their purchases, details, and vouchers.

Can I also register for an account at NewEraCap.ph?

Yes. You may register via the “Register” button on the upper-right corner of the page. You may also register by clicking here. You will have better access to your current order details and our newsletter by signing up.

How do I reset my password?

You may click here to reset your password.

If you want to change your password
Step 1: Go to the log-in page, type your email address and password.
Step 2: Once you have logged in, you will see the Change Password.
Step 3: Click Change Password. Type in your current password, and your new password afterwards. Then click change password
Step 4: Once your password is changed, "Your password change was successful" will appear.

If password is totally forgotten, and you want to reset it:
Step 1: Go to the log-in page, type your email address. Click Forgot your password.
Step 2: Type your email address and confirm email address, then click Retrieve Password.
Step 3: Check your email for the temporary password. You will receive an email with the subject: New Era Cap-Account Details
Step 4: Go back to the customer log-in page, then type your email address and temporarily given password (based on the email).
Step 5: Once you have logged in to your online account, you will see Change Password.
Step 6: Click Change Password. Type in your current password (the temporary password via email) and key in your new password.
Step 7: Once your password is changed, "Your password change was successful" will appear.

How do I change my account information?

Upon logging in to your account, you may update or edit your account information by clicking on the My Account button.

Can I change my e-mail address in my account?

Yes. You may change your e-mail address. NewEraCap.ph will send a confirmation to your new e-mail address when you have updated it from your account.

How do I reach Customer Service?

You may contact us via e-mail contactneweraph@gmail.com and we will reply to your query within the next business day.

Business Hours:

Mondays - Saturdays (except Holidays)

8:00 AM - 5:00 PM

General Terms

1. How can I purchase a key fob?

Key fobs are available for purchase both in-store and online. When purchasing online, the initial load option is only P500 as of the moment. If you purchase more than 1 pc online, it would equal to more than 1, >1 Keyfob worth P500.

2. Can I request a higher load or additional load amount for my key fob?

Yes, you can request a higher load or additional load amount in-store.

3. Are the key fobs reusable? How do I reload them?

Yes, all key fobs are reusable. You can reload them at any New Era Cap Philippines physical retail store.

4. Where can I use my key fob?

Key fobs can only be used in New Era Cap Philippines’ physical retail stores.

5. Is the value loaded to my key fob equivalent to cash?

Yes, the value loaded to your key fob is as good as cash.

6. Does the keyfob have an expiration date? What about the stored or balance value?

No. The stored or balance value on the keyfob has no expiration. Please refer to the next question when the keyfob remains unused.

7. What happens if my key fob remains unused for 12 months?

Unused key fobs after 12 months will be deactivated. However, the remaining balance will not be affected. You can request reactivation at any New Era physical retail store.

Safety Policy:

1. How can I secure my key fob account?

Register your key fob to secure your account in case of loss, damage, or misplacement. For now, applicable to physical retail stores only.

2. What is the purpose of registering my key fob?

Registering your key fob allows you to receive a Key Fob ID number, which can be used to transfer your remaining load in case of damage or loss.

3. How can I register my key fob?

You can easily register your key fob by visiting any of our physical stores. Our friendly staff will be happy to assist you with the registration process.

4. What should I do if I lose my key fob?

If you lose your key fob, send an email to neweracapphstore@gmail.com with your complete name and Key Fob ID number using your registered email address to request a transfer of balance.

5. How long does it take to process a transfer of balance for a lost key fob?

After sending an email, your case will be under review for 1-2 business days. Once approved, you will receive a confirmation and can use your key fob again.

Miscellaneous:

1. Can I purchase a key fob with Cash on Delivery (COD) for online purchase?

The Cash on Delivery feature is not available for key fob online purchases. Customers must log in to their account to make a purchase.

2. Can I gift a key fob to someone else?

Yes, you can gift a key fob to someone else. The receiver or the purchaser can activate the key fob in-store. When activating, make sure to provide the cashier with the name of the intended user of the key fob.

How do I search for a product?

You can search by silhouette, style, team name, or type of product, on the search tap in the top right corner.

Where can I find detailed information about the product?

The Products page will contain detailed specifications on the product.

What if the item I want to purchase is out of stock?

 An out-of-stock tag will immediately appear if the item you are trying to purchase is out of stock. If the item you selected after ordering becomes out of stock, the item has already been reserved for you.

How do know if the product is authentic?

NewEraCap.ph is the official online store of New Era Caps in the Philippines and is operated by Authentic Caps Distribution, Inc. who holds the exclusive distribution right of New Era Caps in the country. Your product will also come with authentic tags and corresponding proofs of authenticity to assure you of its quality.

Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe. With over 500 licenses in its portfolio, New Era is the brand of choice in the worlds of sport, fashion, music and entertainment. The Company is headquartered in Buffalo, N.Y., and its products are sold in more than 80 countries.

How do I know if there’s a new product on NewEraCap.ph?

All new items will be tagged as new upon going live at NewEraCap.ph. You can also check out the NEW ARRIVALS page here.

How do I purchase a product?

Purchase online by signing up for a neweracap.ph account, and by searching for different categories in our page by typing keyword in the Search bar
In the page of a particular product, you may choose among the different colors and sizes. Once done selecting your purchase, please proceed to your cart for review, then press the go to checkout button. Upon checkout, fill up the required fields and select a payment method.

If your total order is worth P5,000 and above, we require customers and VIPs to pay in NON-COD: G-Cash, BPI, and PayPal. (Our Customer Service Team will get in touch with you via call, text or email)

Furthermore, refunds for pre-payments below P1,000 will be issued via store credit or voucher.

The store credit can only be used at neweracap.ph by the customer who paid for the item online.

Only one email address/account will be issued with the store credit or voucher. The transferring of store credit or voucher is strictly prohibited

Order cancellations via PayPal:
- Customer who ordered a wrong item or had a change of mind will shoulder the PayPal fees.
- Unavailable items or sold out orders, we will be the one to shoulder the corresponding fees. 
 

How do I use my promo code and store credits?

If you have promo codes and/or store credits, you may use it upon check-out of your order.

Furthermore, refunds for pre-payments below P1,000 will be issued via store credit.

The store credit can only be used at neweracap.ph, by logging into the customer's registered email address

How do I receive my Order Confirmation for the purchased product?

You will receive your Order Confirmation when you have completed the payment for your product. Your Order Confirmation will include the Order Number/Transaction ID (NEC-OR) which you can use to track your order.

How to buy PRE-ORDER ITEMS?

Login via your website account IS REQUIRED to view pre-order items.

VIP discount will be given as store credits after item has been delivered and tagged as complete.

Customer is only allowed to purchase one (1) pc per style of the collection, per NewEraCap.ph account. Order must be paid in FULL amount.

Customer only has 15 minutes to hold the item in the cart and complete the payment transaction; once the 15-minute limit has passed, the item will automatically be released from the cart.

LIMITED & PH EXCLUSIVE TERMS & CONDITIONS

First Come First Served. Only neweracap.ph user activated accounts can make an order.
Only NON-COD as mode of payment are accepted.
If your mode of payment has errors or not confirmed or completed within 24 hours, your order will be cancelled.
VIP discount and Gift Certificates are not applicable for this item.
Make sure you order the right size for your cap since returns & exchanges are prohibited.
For inquiries and assistance for size guide, you can check here or reach out to our Customer Service Representatives.

What payment methods do you accept?

1) Credit Card via PayPal
2) All 7-Eleven Branches nationwide, or
3) Cash on Delivery on Major Regions Nationwide. Please see covered areas here.
4) Dragonpay (http://www.dragonpay.ph/online-payments)

Dragonpay for the following options:

a. Online Banking thru BDO, BPI, Metrobank, RCBC, Unionbank, UCPB, Chinabank, PNB, Maybank, RobinsonsBank, Sterling Bank of Asia, and EastWest Bank.
b. Over-the-Counter (OTC) Banking deposit in Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), RobinsonsBank, Security Bank, Sterling Bank of Asia, United Coconut Planters Bank (UCPB), and Unionbank; ATM-based payments thru BDO, BPI, Unionbank, Chinabank, Maybank, RCBC, PNB and UCPB. More banks soon to follow.
c. Over-the-Counter Non-Banks outlets in LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier, M.Lhuillier branches nationwide, Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.
Instructions: https://www.dragonpay.ph/how-to-use/

5) Atome (Buy Now. Pay Later- Installment)

To register and know more about Atome, check it here

When will my credit card be charged?

NewEraCap.ph will send you a confirmation e-mail once your order has been processed. Once the order has been processed, your credit card will be charged. Once charged, your order will then be ready for shipping.

What if I don’t have a credit card?

You may pay via GCash, BPI Online Transfer, BPI Bank Deposit. Or via over-the-counter in all 7-Eleven Branches and SM Business Centers, M.Lhuillier, LBC, BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank nationwide.
We also offer Cash-On-Delivery (COD) in selected areas; however, we have a maximum of Php 20,000 purchase limit for COD.

Is there a minimum purchase amount for Over-the-Counter transactions?

There is no minimum purchase amount for all 7-Eleven Branches and all BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank branches nationwide. There is a minimum purchase amount of Php 200 for LBC and M. Lhuillier branches and Php 250 for SM Business Centers.

How much do you charge for shipping?

Effective, September 11,2022, we offer FREE shipping (single location only) for purchases of P2,200 or above. For purchases below P2,200 shipping rates will be applied. Shipping rates will depend on the delivery location and the size of the package. Shipping calculator is available to show shipping rates when checking out.

CS hotline: +63 906 242 3520 (mobile), 8 541 5286 (landline), neweracapphstore@gmail.com (email)

INSTANT DELIVERY:

To avail this service, the customer must book his/her own courier and coordinate with our customer representative/s. He/she needs to send an email, call or text message right after the order has been placed. Please give us at least 1 hour to process your order/s before booking your courier. Customer will be the one to shoulder the booking fee.

FREE EXPRESS DELIVERY/SAME DAY DELIVERY for Metro Manila: (POSTPONED as of April 2024 UNTIL FURTHER NOTICE due to SYSTEM MAINTENANCE with Partner Couriers)
- Online orders from Neweracap.ph with a Metro Manila shipping address are qualified for EXPRESS DELIVERY (Same day or Next day delivery)
- The order processing cut-off is until 10am.
- Customers who ordered will receive a call or text message from our Customer Representative/s to confirm the timeframe and acceptance of delivery with courier.
- Customers must reply on or before 10am.
- This service is subject to availability of courier if there are harsh weather conditions in Metro Manila.
- If the customer provides a late response or no response, the order will be delivered within the next 1-5 working days via regular delivery.

IN CASE OF TYPHOON / BAD WEATHER, SAME DAY DELIVERY WILL BE POSTPONED:

Bad weather affects our courier riders as well and many won't be able to serve express or same day delivery. They won't risk their health and affect their families.

For this situation, we will hand over your order/s to our standard couriers and there will be delays on deliveries. Kindly expect a call or text before our courier partner arrives to you. If you missed this, don't worry since they could do x2 to x3 delivery attempts but please make sure to answer the courier or have someone to answer and accept the delivery.

REDELIVER / UNSUCCESSFUL Acceptance of Delivery 

If the order is already processed, with maximum 2-3 delivery attempts reached for the following reasons, and the customer is requesting for redelivery- we will charge a P200 redelivery fee.

Possible Case Scenarios:

- Customer is not responsive via text, call, and email

- Provided the incorrect cellphone number upon ordering

- Provided an incomplete or wrong delivery address upon ordering

- Payment is not ready upon the courier's delivery

- No receiver of the order

To prevent being charged with a redelivery fee, make sure to double check your shopping cart before ordering and upon checkout, check if you received an email confirmation. If there are changes in your cellphone number and shipping address, please send a call, text or email right away to neweracapphstore@gmail.com then indicate your New Era order number (starting in NEC-OR) along with the details to be changed.

When do you process orders?

Orders are processed every Mondays to Saturdays (8am-5pm). Orders placed on Sundays or during holidays, will be processed on the next business day.

When should I expect to receive my order?

Due to the peak season, orders are sealed and delivered within 3-7 business days for areas within Metro Manila and 7-14 business days for areas outside Metro Manila, and in the provinces (Luzon, Visayas, Mindanao). Delivery will be coursed through our partner couriers: WSI, Payo, LBC, and Entrego.

If maximum delivery attempts have been reached but the customer would like her order to be redelivered, there will be a P200 delivery charge.

How do I track my order?

Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.

Can I make changes to an open order?

Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order. If you wish to cancel your purchase, you may contact us at neweracapphstore@gmail.com Cancelled orders are deemed final. After your order has been cancelled by our team, you may reorder.

What are your shipping restrictions?

NewEraCap.ph operates only in the Philippines. Orders made outside of the country may be processed provided that the indicated delivery address is within the Philippines.

Can I send my item as a gift?

Yes. NewEraCap.ph has a gift provision. Upon check-out, customer may input a different recipient for the item he/she will purchase except for Cash on Delivery Transactions. The full Order Invoice will be sent to the customer who paid for the item but a Gift Invoice will be sent to the recipient of the item. The recipient may use the Gift Invoice if he/she wants to return/exchange the item. 

Due to the community quarantine and possible COVID-19 Delta-variant surge, we will not be allowing the returns and exchange of items*. This is to prioritize the health and safety of our customers and staff.

*Until further notice

Can I return my item?

New Era stands behind the quality of everything we sell, we create products that help you play better, live better and feel better. However, if you are not completely satisfied with your purchase, we are happy to accept a return. Return and Exchange Policies apply.

NEWERACAP.PH TERMS AND CONDITIONS FOR RETURN AND EXCHANGE:

Returns are accepted within 7 days from receiving the item via pick-up or delivery from our Office in San Juan, and from the time it was ordered from the New Era physical store. The return and exchange can only be done ONCE. 

If the item will be retrieved from the customer's address, there will be a P200 delivery charge, and customer has to pay the P200 to redeliver the item's replacement. But if customer would like to personally return the item, he/she can book a courier to ship back the item to New Era Cap Philippines' office in San Juan.

Returnable items must not have been purchased under the Sale category, Limited edition collections and online exclusives. Items for Return and Exchange are not allowed for Refunds.

For returned items, it must be returned in their original packaging, including the box, tag and label, receipts, and items must be intact, unworn, unused, unaltered and unwashed. 

If the merchandise does not fit, the customer will be the one to shoulder the shipping fee to return and ship the correct item from our office address in San Juan city, Metro Manila.

We do not allow the return of exchange for the 9TWENTY, 9FORTY & 9FIFTY since it is adjustable, along with the Bucket Hat. Kindly refer to our FIT GUIDE at all times to ensure the correct sizing.

Furthermore, we do not allow the change item from a totally different silhouette, but we can allow change item of the same silhouette to a different size. Except for limited and exclusive items.

Once approved and if the original item which you want to exchange it with is no longer available, the customer can choose a replacement of the same price or of a higher price - except for online exclusives and limited edition collection.

Item to return and exchanged must be of the same price or higher price - but the customer will pay for the excess amount. 

If proven that the item is damaged, we will be the one to shoulder the booking fee from your address (within Metro Manila). For provincial areas - the customer will book the item under LBC and we will refund the shipping cost.

Change of Mind with no valid reason for Return and Exchange, as well as Refund is not allowed.

We only allow the Return and Exchange for the following:

- Proven that the wrong item is delivered

- Damaged from the time the item is shipped out and before customer receives/unboxes it

 
NEWERACAP.PH ONLINE ORDER PROCESS

To return the item purchased via neweracap.ph, you must send an email neweracapphstore@gmail.com or contactneweraphstore@gmail.com with a subject Return and Exchange (last 5 digits of your New Era order number) with the attachment containing the photo of the item in different angles in its original packaging and official receipt. Mention in the email the size which you want to exchange it with.

For store purchase, the customer must send a Facebook Message to the New Era store or visit the store for approval of the return: https://neweracap.ph/store-locator/
- Click on the store locator. Select Follow on Facebook, send a Facebook message with the attachment containing the photo of the item in different angles in its original packaging and official receipt.
- If you are in the store already, make sure to bring the actual item in its original packaging, including the boxes, tag and label, official receipt, and items must be unworn, unused, unaltered and unwashed.

Furthermore, all returns and exchanges should follow the 7 day policy from the time it was ordered in-store, and will be under approval of New Era Cap Philippines' store manager. When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.

NewEraCap.ph will process your request within 12 business days. Once your request is deemed valid, NewEraCap.ph will send a Return Confirmation e-mail. Securely pack your merchandise with its complete tags & receipt - packed in its brown box, then return to courier on scheduled date of pick-up/delivery.