How much do you charge for shipping?
Effective, September 11,2022, we offer FREE shipping (single location only) for purchases of P2,200 or above. For purchases below P2,200 shipping rates will be applied. Shipping rates will depend on the delivery location and the size of the package. Shipping calculator is available to show shipping rates when checking out.
CS hotline: +63 906 242 3520 (mobile), 8 541 5286 (landline), firstname.lastname@example.org (email)
To avail this service, the customer must book his/her own courier and coordinate with our customer representative/s. He/she needs to send an email, call or text message right after the order has been placed. Please give us at least 1 hour to process your order/s before booking your courier.
FREE EXPRESS DELIVERY/SAME DAY DELIVERY for Metro Manila: (THIS IS TEMPORARILY DISABLED since our partner couriers are experiencing a shortage of express delivery riders. Kindly bear with us. In the meantime, you can book your own delivery rider and please inform us and we're happy to accommodate.)
- Online orders from Neweracap.ph with a Metro Manila shipping address are qualified for EXPRESS DELIVERY (Same day or Next day delivery)
- The order processing cut-off is until 10am.
- Customers who ordered will receive a call or text message from our Customer Representative/s to confirm the timeframe and acceptance of delivery with courier.
- Customers must reply on or before 10am.
- This service is subject to availability of courier if there are harsh weather conditions in metro manila.
- If the customer provides a late response or no response, the order will be delivered within the next 3-14 working days via regular delivery.
REDELIVER / UNSUCCESSFUL Acceptance of Delivery
If the order is already processed, with maximum 2-3 delivery attempts reached for the following reasons, and the customer is requesting for redelivery- we will charge a P200 redelivery fee.
Possible Case Scenarios:
- Customer is not responsive via text, call, and email
- Provided the incorrect cellphone number upon ordering
- Provided an incomplete or wrong delivery address upon ordering
- Payment is not ready upon the courier's delivery
- No receiver of the order
To prevent being charged with a redelivery fee, make sure to double check your shopping cart before ordering and upon checkout, check if you received an email confirmation. If there are changes in your cellphone number and shipping address, please send a call, text or email right away to email@example.com then indicate your New Era order number (starting in NEC-OR) along with the details to be changed.
When do you process orders?
Orders are processed every Mondays to Saturdays (8am-5pm). Orders placed on Sundays or during holidays, will be processed on the next business day.
When should I expect to receive my order?
Due to the peak season, orders are sealed and delivered within 3-7 business days for areas within Metro Manila and 7-14 business days for areas outside Metro Manila, and in the provinces (Luzon, Visayas, Mindanao). Delivery will be coursed through our partner couriers: WSI, Payo, LBC, and Entrego.
If maximum delivery attempts have been reached but the customer would like her order to be redelivered, there will be a P200 delivery charge.
How do I track my order?
Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.
Can I make changes to an open order?
Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order. If you wish to cancel your purchase, you may contact us at firstname.lastname@example.org Cancelled orders are deemed final. After your order has been cancelled by our team, you may reorder.
What are your shipping restrictions?
NewEraCap.ph operates only in the Philippines. Orders made outside of the country may be processed provided that the indicated delivery address is within the Philippines.
Can I send my item as a gift?
Yes. NewEraCap.ph has a gift provision. Upon check-out, customer may input a different recipient for the item he/she will purchase except for Cash on Delivery Transactions. The full Order Invoice will be sent to the customer who paid for the item but a Gift Invoice will be sent to the recipient of the item. The recipient may use the Gift Invoice if he/she wants to return/exchange the item.
Due to the community quarantine and possible COVID-19 Delta-variant surge, we will not be allowing the returns and exchange of items*. This is to prioritize the health and safety of our customers and staff.
*Until further notice