Frequently Asked Questions

What is NewEraCap.ph?

NewEraCap.ph is the official online store of New Era Caps in the Philippines and is operated by Authentic Caps Distribution, Inc. who holds the exclusive distribution of New Era Caps in the country.
Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe. With over 500 licenses in its portfolio, New Era is the brand of choice in the worlds of sport, fashion, music and entertainment. The Company is headquartered in Buffalo, N.Y., and its products are sold in more than 80 countries. For more information about New Era, visit www.neweracap.com. You can also follow our social media channels @neweracapph

What type of products does NewEraCap.ph have?

Snapback, Fitted, Stretch, Adjustable caps for Men, Women and Kids. We also have cap accessories, storage, carriers and cap care products.

Do I need to register to purchase from NeweraCap.ph?

No, with the guest check-out feature, you can purchase without signing up in NewEraCap.ph

Can I also register for an account at NewEraCap.ph?

Yes. You may register via the “Register” button on the upper-right corner of the page. You may also register by clicking here. You will have better access to your current order details and our newsletter by signing up.

How do I reset my password?

You may click here to reset your password.

How do I change my account information?

Upon logging in to your account, you may update or edit your account information by clicking on the My Account button.

Can I change my e-mail address in my account?

Yes. You may change your e-mail address. NewEraCap.ph will send a confirmation to your new e-mail address when you have updated it from your account.

How do I reach Customer Service?

You may contact us via e-mail contactus@authenticcaps.ph and we will reply to your query within the next business day.

Business Hours:

Mondays - Fridays

9:00 AM - 7:00 PM

How do I search for a product?

You can search by silhouette, style, team name, or type of product, on the search tap in the top right corner.

Where can I find detailed information about the product?

The Products page will contain detailed specifications on the product.

What if the item I want to purchase is out of stock?

 An out-of-stock tag will immediately appear if the item you are trying to purchase is out of stock. If the item you selected after ordering becomes out of stock, the item has already been reserved for you.

How do know if the product is authentic?

NewEraCap.ph is the official online store of New Era Caps in the Philippines and is operated by Authentic Caps Distribution, Inc. who holds the exclusive distribution right of New Era Caps in the country. Your product will also come with authentic tags and corresponding proofs of authenticity to assure you of its quality.

Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe. With over 500 licenses in its portfolio, New Era is the brand of choice in the worlds of sport, fashion, music and entertainment. The Company is headquartered in Buffalo, N.Y., and its products are sold in more than 80 countries.

How do I know if there’s a new product on NewEraCap.ph?

All new items will be tagged as new upon going live at NewEraCap.ph. You can also check out the NEW ARRIVALS page here.

How do I buy a product?

You can make any purchase without signing up an account, by accessing different categories in our page or typing keyword in the Search bar, you can select the product you’re looking for.
In the page of a particular product, you may choose among the different colors and sizes. Once done selecting your purchase, please proceed to your cart for review, then press the go to checkout button. Upon checkout, fill up the required fields and select a payment method.

How do I use my promo code and store credits?

If you have promo codes and/or store credits, you may use it upon check-out of your order.

How do I receive my Order Voucher/Invoice for the purchased product?

You will receive your Order Voucher/Invoice when you have completed the payment for your product. Your Order Voucher/Invoice will include the Order Number which you can use to track your order.

What payment methods do you accept?

1) Credit Card via PayPal
2) All 7-Eleven Branches nationwide, or
3) Cash on Delivery on Major Regions Nationwide. Please see covered areas here.
4) Dragonpay (http://www.dragonpay.ph/online-payments)

Dragonpay for the following options:

a. Online Banking thru BDO, BPI, Metrobank, RCBC, Unionbank, UCPB, Chinabank, PNB, Maybank, RobinsonsBank, Sterling Bank of Asia, and EastWest Bank.
Instructions: https://www.dragonpay.ph/how-to-use-dragonpay-online-bank-deposit
b. Over-the-Counter (OTC) Banking deposit in Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), RobinsonsBank, Security Bank, Sterling Bank of Asia, United Coconut Planters Bank (UCPB), and Unionbank; ATM-based payments thru BDO, BPI, Unionbank, Chinabank, Maybank, RCBC, PNB and UCPB. More banks soon to follow.
Instructions: https://www.dragonpay.ph/how-to-use-dragonpay-offline-bank-deposit
c. Over-the-Counter Non-Banks outlets in LBC branches, SM Payment Counters, Robinsons Department Stores (RDS), Cebuana Lhuillier, M.Lhuillier branches nationwide, Ever Superstores, Gaisano, NCCC, Via Express, ExpressPay, selected Smart and Cignal distributors, selected Petron gas stations, selected Tambunting pawnshops, selected Western Union remittance centers. International customers can go to I-Remit branches in more than 20 countries. I-Remit is the largest, non-bank, Filipino-owned, publicly listed remittance company.
Instructions: https://www.dragonpay.ph/how-to-use-dragonpay-offline-bank-deposit

When will my credit card be charged?

NewEraCap.ph will send you a confirmation e-mail once your order has been processed. Once the order has been processed, your credit card will be charged. Once charged, your order will then be ready for shipping.

What if I don’t have a credit card?

You may pay over-the-counter in all 7-Eleven Branches and SM Business Centers, M.Lhuillier, LBC, BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank nationwide.
We also offer Cash-On-Delivery (COD) in selected areas; however, we have a maximum of Php 20,000 purchase limit for COD.

Is there a minimum purchase amount for Over-the-Counter transactions?

There is no minimum purchase amount for all 7-Eleven Branches and all BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank,Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB,Maybank and Landbank branches nationwide. There is a minimum purchase amount of Php 200 for LBC and M. Lhuillier branches and Php 250 for SM Business Centers.

How much do you charge for shipping?

We offer FREE shipping (single location only) for purchases of Php 1,500 or above. For purchases below Php 1,500, shipping rates will be applied. Shipping rates will depend on the delivery location and the size of the package. Shipping calculator is available to show shipping rates when checking out.

When do you process orders?

Orders are processed daily until 12noon from Monday to Friday. Orders placed after 10AM, on weekends or during holidays, will be processed on the next business day.

When should I expect to receive my order?

Orders are sealed and delivered within 2-4 business days for areas within Metro Manila and 4-8 business days for areas outside Metro Manila. Delivery will be coursed through our partner courier  Air21, LBC, Ninja Van and Xend.

How do I track my order?

Once your order has been processed, you will be provided an order number via e-mail so you may check your order status. You may also find your transactions and order tracking information in the Order History tab within the My Account Category if you have an account.

Can I make changes to an open order?

Once you have received a confirmation e-mail for your purchase, you may no longer cancel or modify the order. If you wish to return your purchase, you may contact us at contactus@authenticcaps.ph. Click here to view our Return/Refund Policy.

What are your shipping restrictions?

NewEraCap.ph operates only in the Philippines. Orders made outside of the country may be processed provided that the indicated delivery address is within the Philippines.

Can I send my item as a gift?

Yes. NewEraCap.ph has a gift provision. Upon check-out, customer may input a different recipient for the item he/she will purchase except for Cash on Delivery Transactions. The full Order Invoice will be sent to the customer who paid for the item but a Gift Invoice will be sent to the recipient of the item. The recipient may use the Gift Invoice if he/she wants to return/exchange the item.

Can I refund or return my item?

New Era stands behind the quality of everything we sell, we create products that help you play better, live better and feel better. However, if you are not completely satisfied with your purchase, we are happy to accept a return. Return and Exchange Policies apply.

Returns are accepted within 7 days from shipment date. Returnable items must not have been purchased under the “Sales” category, must be returned in their original packing, including gift boxes, tag and label, and items must be unworn, unused, unaltered and unwashed.

To return the item, you must fill out the Return Merchandise Authorization (RAM) form, which you may access by clicking the Return button in Order History.

NewEraCap.ph will process your request within 12 business days. Once request is deemed valid, NewEraCap.ph will send a Return Confirmation e-mail. Securely pack your merchandise and return to courier on scheduled date of pick-up/delivery.

Alternatively, you may send an email at contactus@authenticcaps.ph with the title: “Return” inclusive of photos of the item in its original packaging.

Refunds for purchased item will depend on the form of payment used. For Credit and Debit payments, we will process reversal of payments in 10-15 business days. For Cash-on-delivery, you can choose from bank transfer, store credits or LBC remittance in 5-10 business days. For Store credit, it will be inserted in your NewEraCap.ph account in 5 business days.

When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.

100% Authentic

Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe.

Payment Options

We have various modes of payments for the convenience of our customers. We offer Cash On Delivery, Paypal, DragonPay and 711-connect.

Free Shipping

We offer FREE shipping (single location only) for purchases Php 1,500 or above.

30-Days Returns

You may return your item FREE of charge. Returns are accepted within 7 days from the delivery date. All returns are processed within 30 days.

COD, Paypal, DragonPay
COD, Paypal, DragonPay
COD, Paypal, DragonPay