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New Era Cap Terms & Conditions

Please read the following Terms and Conditions prior to the use of this website. By using our website, you hereby agree to the Terms and Conditions imposed hereon, whether as a guest or registered user, indicating that you accept these terms of use and that you agree to abide by them. We reserve the right to make changes in these Terms and Conditions from time to time without prior notice. You are responsible for regularly reviewing these Terms and Conditions for any changes, and you agree to abide by them.

About NewEraCap.ph

NewEraCap.ph is operated by Authentic Caps Distribution Inc. (“Corporation”), a company duly organized and registered with the Securities and Exchange Commission of the Philippines, with Company Registration No. CS201507311 and principal office located at 4/F 170 F. Blumentritt cor Gen. San Luis, Brgy, Tibagan, San Juan, Philippines. The corporation is likewise duly registered with the Bureau of Internal Revenue, with TIN Number 009-009-347-000.

Contact Information:
Email address: contactneweraph@gmail.com
Telephone No. +63 966 442 2432

Definition of Terms

1. “Account” means the customer registration of username and password to be able to purchase from NewEraCap.ph.
2. “Confirmation” means any order placed and accepted by NewEraCap.ph.
3. “Credit Card" means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor or services on credit.
4. “Customer” means a natural or juridical person who is a purchaser of consumer products offered on this site.
5. “Defective product” means a product unfit for its intended use, or is infirmed that prevents an item from being complete, desirable, or fail in its purpose.
6. "Label, labeling" means the display of written, printed or graphic matter on any product, its immediate container, tag, literature or other suitable material affixed thereto for the purpose of giving information as to the identity, components, ingredients, attributes, directions for use, specifications, and such other information as may be required by law or regulations.
7. "Package" or "packaging" means any container or wrapping in which any consumer product is enclosed for use in delivery or display of that consumer product to retail purchasers.
8. "Person" means any individual, partnership, corporation, or association, trust, government, or governmental subdivision or any other legal entity.
9. “Trade name" or "Trademark" means the name or designation identifying or distinguishing and enterprise or any visible sign capable of distinguishing the goods of an enterprise and shall include a stamped or marked container of goods.
10. "COD" or "Cash on Delivery" means a purchase option that allows for direct cash payment at your stated delivery address.
11. “You” means the user of the website.

Registration and Account Information

Before you can be registered with NewEraCap.ph, you must be over 18 years of age.

Registration is required prior to making any transaction with NewEraCap.ph. Upon registration, you will be required to supply us your name, address, contact number, email address and other personal information, which will be kept confidentially by NewEraCap.ph. You are required to create a username and password for your account and you shall be responsible for maintaining the security and confidentiality of your account.

You shall also be responsible for all the transactions that are made under your account or password. NewEraCap.ph reserves the right to refuse registration, terminate accounts, or cancel orders at any time and for any reason including your failure to comply with any of the provisions of these Terms and Conditions of use.

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Products and Product Information

Since 1920, New Era has been hand-crafting the finest headwear in the world. Today, with apparel and accessories lines, the brand is a market leader rooted in sports and an influencer of street and lifestyle culture around the globe. With over 500 licenses in its portfolio, New Era is the brand of choice in the worlds of sport, fashion, music and entertainment. The Company is headquartered in Buffalo, N.Y., and its products are sold in more than 80 countries

The information contained in this web site does not constitute a confirmed offer to sell or the solicitation of an offer to buy any product or service; and should not be relied upon in connection with any purchase decision.


The prices reflected on this website represent the full retail price, inclusive of tax and other applicable charges, subject to change without prior notice. While great care has been taken to ensure the accuracy of all website prices and images, NewEraCap.ph reserves the right to correct errors and adjust prices to account for circumstances beyond our control. In case of any price discrepancies, we will contact you for confirmation to proceed order at the amended price.

Order and Acceptance

Before placing an order, you must first be registered with NewEraCap.ph. To order, you must follow the instructions carefully and review the details of your prospective order before submission. After which, you will receive an email from us acknowledging receipt and acceptance of your order. The contract between us will only be formed when we send you the confirmation email. You may no longer change or modify your order once confirmation email is sent to you. If you wish to change your purchase, you may access the Return Button from Order History once your product has been delivered.
The contract will only be limited to those orders we have confirmed in the acknowledgment email.

Payment Methods

NewEraCap.ph will accept the following forms of payment: via credit card, PayPal, GCash, DragonPay, over the counter and store credit.

Credit card payments will be coursed through PayPal. Your card is pre-authorized at the time of making your order, with the payment being taken from your card once the order has been processed, upon sending the acknowledgment or confirmation email.

Other payment options are: DragonPay, GCash, and Atome (Buy Now. Pay Later)

You may also pay via over the counter payments in SM Business Centers, M.Lhuillier, LBC, BPI, BDO, Metrobank, RCBC, EastWest bank, RobinsonsBank, Sterling Bank of Asia, Chinabank, PNB, Unionbank, UCPB, Maybank, Landbank and 7-Connect System in all 7-Eleven Branches nationwide. NewEraCap.ph also accepts cash on delivery on selected areas of the Philippines.

Your orders may likewise be deducted from your store credit, at your option.

Furthermore, refunds for pre-payments below P1,000 will be issued via store credit.

The store credit can only be used at neweracap.ph

Delivery and Shipping

Orders are processed daily until 12:00 P.M. from Monday to Friday, all orders placed after 12:00 P.M., during weekends and holidays will be processed on the next business day. Once your order has been processed, you will be provided with an order tracking number, which will be indicated in the confirmation or acknowledgment email that will be sent to you. You may check your order status with the order tracking number provided to you. Your orders will be prepared for shipping once it has been processed. Cash-On-Deliver (COD) transactions will be processed within 5-10 business days and may be tracked by going to the shipping page.

NewEraCap.ph operates only in the Philippines; delivery addresses outside of the country will not be processed.

All orders with a minimum total of PHP 2,200 are delivered free of charge. For purchases below P2,200 shipping rates will be applied.Orders are sealed and delivered within 3-7 business days for areas within Metro Manila and 7-14 business days for areas outside Metro Manila, and in the provinces (Luzon, Visayas, Mindanao). There may be delays due to unforeseen circumstances, holiday season, typhoon, force majeure and fortuitous events.

For orders that are unsuccessfully delivered: If the order is already processed, with maximum delivery attempts reached for the following reasons, and the customer is requesting for redelivery- we will charge a P200 redelivery fee.

- Customer is not responsive via text, call, and email

- Provided the incorrect cellphone number upon ordering

- Provided an incomplete or wrong delivery address upon ordering

- Payment is not ready upon the courier's delivery

- No receiver of the order

Return and Exchange Policy

New Era stands behind the quality of everything we sell, we create products that help you play better, live better and feel better. However, if you are not completely satisfied with your purchase, we are happy to accept a return. Return and Exchange Policies apply.

Returns are accepted within 7 days from shipment date.

Returnable items must not have been purchased under the Sale category, Limited edition collections and online exclusives.

For returned items, it must be returned in their original packaging, including the boxes, tag and label, receipts, and items must be unworn, unused, unaltered and unwashed.

If the merchandise does not fit, the customer will be the one to shoulder the shipping fee to return and ship the correct item from our office address in San Juan city, Metro Manila.

Once approved and if the original item which you want to exchange it with is no longer available, the customer can choose a replacement of the same price or of a higher price - except for online exclusives and limited edition collection.

If proven that the item is damaged, we will be the one to shoulder the booking fee from your address (within Metro Manila). For provincial areas - the customer will book the item under LBC and we will refund the shipping cost.


We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the full extent permissible by the applicable law, NewEraCap.ph disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

NewEraCap.ph does not warrant that information, content, materials, products and other services included made available to you or electronic communications sent from NewEraCap.ph are free from viruses and harmful components. NewEraCap.ph will not be held liable for any damages arising from the use of its website.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.


Without prejudice to our other rights under these terms and conditions, a breach in any way of these terms and conditions, shall allow us take such action as we deem appropriate, including but not limited to, suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


NewEraCap.ph adheres to Republic Act No. 10173, also known as the Data Policy Act of 2012. We shall therefore only gather and use your name and other information related to our dealings with you.
We shall retain your information only for as long as necessary for the fulfillment of the purposes for which the data was obtained, for legitimate business purposes or as provided by law.

NewEraCap.ph shall not share or disclose customers’ personal information, collected through this site, with third parties, except to those NewEraCap.ph are in contract with to carry out its obligations. However, in exceptional circumstances NewEraCap.ph may be required to disclose your personal information on certain grounds and circumstances provided by law.

To avoid fraud, and further commitment for digital personalization in partnership with NetCore, our team is closely monitoring the transaction history, along with the email address, shipping details and other types of data indicated below.

NewEraCap.ph ensures that all information gathered are safely and securely stored and cannot be easily accessible to third parties.

If you believe that your privacy has been breached by NewEraCap.ph please immediately notify us.


In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable, it shall not affect the other provisions, which shall remain in full force and effect.

Applicable Laws and Dispute

This Agreement and all matters arising from it are governed by and construed in accordance with the laws of the Republic of the Philippines, whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement to the exclusion of all other courts and jurisdictions.

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